top of page

FAQS

WHAT SIZE SHOULD I BUY?

 

Our clothes usually have a standard fit, except when the product information states that it is an oversized style. If you like your clothes to be loose-fitting, and the item you want is not listed as being oversized, please order a size up from your standard size.

 

WHAT ARE THE PAYMENT OPTIONS?

We accept payments from Visa, Mastercard, American Express, Apple Pay, Electron, Maestro Credit/Debit, China Union Pay, Jcb, Diners, CartesBancaires and Discover Cards.

WHEN WILL A PARTICULAR SIZE OR ITEM BE BACK IN STOCK? 

Many items are not restocked, as we like to make room for new styles. However, those that are classics and other pieces that prove very popular should be available again shortly after they’ve sold out. You’ll find information regarding the arrival of new items and restocks in our newsletters – please sign up here.

WHAT IS YOUR RETURN POLICY?

Any items must be sent within 28 days of shipment receipt for any problems or concerns with merchandise.

The goods should be returned in their original, undamaged packaging with both the printed receipt and return form for a refund or exchange. All exchanges are dependent on existing stock.

Please fill out the returns form and return the item/s in an unworn & re-sellable condition to the following address:

Wareham Road 13 Freeland Park Unit 58054 Poole Dorset BH16 6FH.

 

We cannot refund any postage charges with the exception of faulty or incorrectly shipped items *, accept any returns of underwear, accept items that aren't in their original packaging or not in a re-sellable, like-new condition. (*This includes the cost of delivery for any items sent under a Free Delivery upgrade)  

Grim Parkour will not issue refunds for any difference in price on items purchased before the start of any sale. Orders placed at the retail price will have any exchange/refund option available, while those purchasing at a sale price are considered final sale. All processed orders shipped before the start of any sale, may not be exchanged for items at their discounted price.

ANY QUESTIONS?

Please contact us if you have any questions.

If your question is about an order you have already placed, remember to state your name and the order number in the email.

bottom of page